Shop No 1, Himatgarh Dhakoula, Dhakoli, SAS Nagar, Mohali
Legally binding agreement between you and us

Terms of Service

Please read these terms carefully before using our website or placing an order with us.

1
Acceptance of Terms
Your agreement to be bound by these terms

By accessing or using the website and services of Sourabh Trading Company ("Company," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our website or services.

Legal Entity

Sourabh Trading Company — Proprietorship firm registered under GST in Punjab, India

GSTIN

03BXZPJ2451H1ZA

2
Description of Services
What we offer to our customers
Dry ice pellets, blocks & custom sizes
RO purified water — 20L, 500ml, 1L
Cold chain logistics & transport
Event fog & special effects
Water cooler & dispenser rentals
Service Modifications: We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice.
3
Eligibility
Who can use our services

By using our services, you represent and warrant that:

  • You are at least 18 years of age or have legal parental/guardian consent
  • You have the legal capacity to enter into binding contracts
  • You are not barred from receiving services under applicable laws
  • The information you provide is accurate, complete, and current
4
Orders and Payments
How to order and payment expectations
4.1 Order Placement

Orders can be placed through:

Website contact form
Phone: +91 87690 09728
WhatsApp
info@sourabhtrading.in
In-person at our shop
4.2 Order Confirmation

All orders are subject to acceptance and availability. We will confirm your order via phone or email. A binding contract is formed only upon our confirmation.

4.3 Pricing
  • All prices are in Indian Rupees (INR)
  • Prices are exclusive of GST unless otherwise stated
  • GST @ 18% will be added to the invoice as applicable
  • We reserve the right to change prices without prior notice
  • Bulk order discounts are available and negotiable
4.4 Payment Terms
Customer Type Payment Terms
New Customers 100% advance for first 3 orders
Regular Customers Payment within 7 days of invoice
Corporate Clients As per agreed credit terms
Accepted Methods Cash, UPI, Bank Transfer, Cheque
Late Payment 2% per month interest charge applies
5
Delivery
Coverage area, timelines, and charges
5.1 Delivery Area
We currently deliver to: Mohali, Zirakpur, Chandigarh, Panchkula, Kharar and surrounding areas within a 25 km radius.
5.2 Delivery Timelines
Standard Same day or next day
Emergency Within 2–4 hrs (extra charges)
Scheduled As per agreed schedule
Delivery hours: 6:00 AM – 10:00 PM, 7 days a week
5.3 Delivery Charges
Order Value Delivery Charge
Orders above ₹1,000 FREE
Orders below ₹1,000 ₹50 delivery charge
Remote locations Additional charges as applicable
5.4 Delivery Acceptance

Upon delivery, the customer or authorized representative must:

  • Inspect the products for quantity and quality
  • Sign the delivery challan
  • Report any discrepancies immediately
Important: Claims for shortages or damages must be made at the time of delivery. Post-delivery claims will not be accepted.
6
Cancellation and Refunds
Order cancellation and return policy
Please refer to our full Refund Policy for detailed information on cancellations, returns, and refunds.
7
Product Specifications and Safety
Technical specs and safe handling guidance
7.1 Dry Ice
Temperature -78.5°C
Purity 99.9% food-grade CO₂
Sublimation Rate ~5–10% per day
Handling Insulated gloves required
Storage Insulated, never airtight
Ventilation Well-ventilated areas only
7.2 Water Products
Purification RO + essential minerals
pH Level 7.0 – 8.0
TDS 50 – 150 ppm
Best Before 30 days from manufacture
7.3 Safety Disclaimer
Customers are responsible for safe handling and storage of products. We provide safety guidelines, but the customer assumes all risks associated with product use. Refer to our Safety Guide for detailed information.
8
Limitation of Liability
Extent of our legal responsibility

To the maximum extent permitted by law:

  • We shall not be liable for any indirect, incidental, special, consequential, or punitive damages
  • Our total liability shall not exceed the amount paid for the specific order giving rise to the liability
  • We are not liable for delays caused by circumstances beyond our control (force majeure)
  • We are not responsible for damages resulting from improper storage or handling by the customer
9
Intellectual Property
Ownership of our website content

All content on our website — including text, graphics, logos, images, and software — is the property of Sourabh Trading Company and is protected by Indian and international copyright laws. You may not reproduce, distribute, modify, or create derivative works without our express written permission.

10
User Conduct
Prohibited activities on our platform

You agree not to:

  • Use our services for any illegal purpose
  • Interfere with or disrupt our website or servers
  • Attempt to gain unauthorized access to our systems
  • Submit false or misleading information
  • Engage in fraudulent transactions
  • Violate any applicable laws or regulations
11
Indemnification
Your liability for violations

You agree to indemnify, defend, and hold harmless Sourabh Trading Company, its owners, employees, and agents from any claims, liabilities, damages, losses, and expenses arising out of or in connection with your use of our services or violation of these Terms.

12
Governing Law and Jurisdiction
Applicable legal framework for disputes
Governing Law

Laws of the Republic of India

Jurisdiction

Exclusive jurisdiction of the courts in Mohali, Punjab

13
Severability
Effect of invalid provisions

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

14
Changes to Terms
How we notify you of updates

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes indicates your acceptance of the modified Terms.

15
Contact Information
Reach us for queries about these terms

Sourabh Trading Company

Address Shop No 1, Himatgarh Dhakoula, Dhakoli, SAS Nagar, Mohali – 160104, Punjab
GSTIN 03BXZPJ2451H1ZA